Shipping & Orders
How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times vary by location — you'll receive tracking information as soon as your order ships.
Do you ship internationally?
Please check available shipping destinations at checkout. If you don't see your country listed, reach out via our Contact page and we'll do our best to help.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link.
Products & Sets
What's the difference between your product sets (Starter, Deluxe, Value, etc.)?
Our multi-packs and sets are built for different needs — from trying a product for the first time (Single Bottle, Starter Set) to stocking up for months of use (Pack of 2/3, Deluxe or Family Sets). Check each product page for exactly what's included in every option.
Are your products suitable for sensitive skin?
Our formulas are designed to be gentle for most skin types, but we always recommend a patch test before adding any new product to your routine, especially if you have known sensitivities.
Can I use multiple ArelSkin products together?
Yes — our products are designed to layer well together. Check out our blog for suggested routines, like pairing our Vitamin C Serum with our Vitamin C Face Cream, or building a full anti-aging routine with our Retinol 3-Piece Set.
Using Your Products
In what order should I apply my skincare?
As a general rule: cleanse, treat (serums), then moisturize. Lighter, water-based products like serums go on before heavier creams. Overnight masks are typically the last step in your evening routine.
How often should I use a retinol product?
If you're new to retinol, start with 2-3 nights a week and build up gradually as your skin adjusts. Always follow with SPF during the day, since retinol can increase sun sensitivity.
How often should I use a peel-off or overnight mask?
Most masks are designed for 2-3 uses per week, rather than daily use. Check the specific product page for exact recommendations.
Returns & Support
What's your return policy?
If you're not satisfied with your order, reach out through our Contact page and we'll be happy to help find a solution.
I still have a question — who do I contact?
We're here to help! Visit our Contact page and we'll get back to you as soon as we can.